World Class Quick Service Restaurant Systems
World Class Quick Service Restaurant Systems 
Franchise Software is backed by dedicated ex franchise staff delivering a seamless one-stop franchise software solution. .
Jim’s career in I.T. started many decades
ago, when soon after completing a Diploma in Accountancy at R.M.I.T.
In his early years on the Gold Coast – the rise of IBM & compatible
PC’s enabled the business software systems that were bread & butter
to Jim, to become available on hardware economical enough to be acquired
by even small business users.
Jim’s software systems were selected by a
new McDonald’s franchise that opened in the Brisbane suburbs in 1985.
The payroll and accounting systems were adaptable enough to use in that
franchise – and Jim’s work with the staff soon identified to need for
& opportunity to add specialized modules such as inventory control,
ordering, staff rostering, sales analysis etc. for that franchisee.
The
systems were so successful that they became used by more & more
McDonald’s clients over ensuing years – and the business - Abcom grew
into a supplier of such systems and associated services to the
Australian franchise industry.
Jeremy
joined Abcom in April of 2002 while studying a Bachelor of Information
Technology. Prior to joining Abcom Jeremy worked for a multi-site
McDonalds Franchisee for 6 years and also for Subway for a period of 2
years.
Jeremy has also studied various Microsoft qualifications
including Microsoft Certified Professional, Microsoft Certified System
Engineer and Microsoft Certified Solutions Developer.
After joining the
Abcom team Jeremy has progressed through many roles including Store
System Support, Field Services, Testing, Design and Development.
Jeremy's
current role as Software Development Manager keeps him busy ensuring
Abcom is kept up to date with the latest techniques and technologies,
while maintaining existing systems to ensure they meet the needs of the
clients.
Rod's career spans several decades and encompasses diverse roles in the food service and hospitality industry. He began in the early 70s as a teenager, working at Pizza Hut in Melbourne.
Afterwards, he embarked on a seven-year stint with the Victorian Police Service during the notorious “Underbelly Years.”
Rod returned to Pizza Hut, this time as a Restaurant Manager. He eventually became the State Manager for Tasmania in the early 1980s.
Seeking new opportunities, Rod joined Ansett Transport Industries in Melbourne and played a role in the launch of Denny's Restaurants in Australia.
In the mid-1980s, he relocated to the Gold Coast, where he embarked on a journey with McDonald's. He started at the Labrador and Coolangatta locations and later moved on to open Ballina and Lismore in northern New South Wales.
Under his management, the Ballina McDonald's earned the prestigious AAA award twice, a testament to Rod's commitment to excellence.
In 1995, Rod became a Licensee and purchased the Mount Isa McDonald's in western Queensland. He successfully operated the franchise until 2003 when he decided to leave the McDonald's system.
Rod then relocated to Townsville and ventured into a small family business.
In early 2011, he joined the Abcom team, marking a new chapter in his career.
Peter''s passion is problem-solving and enjoy getting alongside our valued customers to help to discover new ways of doing things that ultimately improve their business.
Peter's professional journey has been a dynamic and multifaceted one, reflecting a wealth of experience and a commitment to excellence. After a successful history in FMCG Account management roles, Peter embarked on a unique entrepreneurial path by joining forces with his wife as a Licensee, taking ownership and operation of four McDonald’s franchises on the vibrant Gold Coast from 1998 to 2016.
This venture allowed Peter to gain comprehensive insights into the intricate functions and processes essential for a McDonald’s Licensee, equipping him with an acute understanding of the needs of Licensees, both internally and externally.
Following this, Peter briefly explored the hospitality sector as a café owner and delved into various investments.
In mid-2021, he transitioned to Abcom, a testament to his adaptability and desire for professional growth. At Abcom, Peter took on the role of developing users in the Xero accounting platform, spearheading financial conversions and comprehensive training programs.
From October 2022 onward, he has assumed the leadership of Abcom's BOC projects and other pivotal business product developments, including the implementation of Fathom Business reporting.
Every Monday, Peter dedicates his expertise to processing payroll for Abcom's esteemed clients, ensuring a hands-on approach to the everyday functions of the product and its evolving requirements.
His passion for problem-solving and collaborative engagement with clients drive his quest to discover innovative ways to enhance their business operations continually.
Peter's diverse and extensive background, combined with his commitment to client satisfaction and product improvement, makes him an invaluable asset to Abcom's mission of delivering exceptional services and innovative solutions to its clients.
Stuart
commenced with Abcom in December 1992, after working for a McDonalds
franchisee for over 6 years. In 1990, Stuart commenced his Bachelor of
Computer Science at the University of Technology Sydney (UTS),
specialising in system analysis and design.
Throughout his 20 years with
Abcom, Stuart has worked in Field Services, Client Support of both
store and administration systems, Payroll and HR implementations,
Design, Development and Testing of products, System Customisation for
New Clients and the manager of significant projects with major clients
both domestically and internationally.
Stuart's current role encompasses
architectural design concepts for our store and administration systems,
internal consultant for Abcom’s Development team, POS interface
consultant and data conversion for 3rd party products.
As one of the
longest serving employees of Abcom and combined with his vast experience
and knowledge within the QSR franchise industry makes him a key member in
improving and developing Abcom’s products and client base, both now and
in the future.
Jason
commenced employment with Abcom back in February of 1995 while studying
an Associate Diploma of business specialising in Accounting.
Jason comes
with firsthand experience in the QSR franchise industry having worked for a
multi-site McDonalds Franchisee for 6 years.
Over the duration of
Jason's tenure with Abcom he has progressed from Store Systems Support
Consultant to his current role in Accounting Systems.
Jason has vast
bookkeeping and systems knowledge in the QSR franchise industry and is a key team
member ensuring Abcom's success in facilitating and implementing these
systems to our growing client base.
Abcom's roots go back to 1983 when our founder, Jim Hawkins discovered a need for specialized I.T. solutions for the "Fast Food" industry. Abcom set up its office on the Gold Coast in Queensland.
The company commenced developing and marketing user friendly back office systems for local McDonald's franchisees and in a few years had quickly grown to become the dominant supplier of such software systems to McDonald's store owners across Australia.
In Australian company stores, McDonald's was using a similar generation franchise software system, sourced from its US operations and it was planned to roll that out to franchise outlets. That never happened, as the Abcom systems that became known as "McProfits" grew in functionality, adding in-store modules such as Crew Scheduling and equally importantly provided a growing range of administration systems such as Payroll, Accounts Payable & General Ledger/financial reporting that were tailor made to and ideal for these "independent" fast food franchise owner/operators.
With the advent of Windows based systems in the 90's, Abcom developed new generation replacement franchise software systems that were even easier to use and they too became widely accepted.
Eventually McDonald's needed a replacement system for its Australian company-owned outlets.
In the early 2000's their search for new generation replacement franchise software systems commenced. Whilst McDonald's had a number of later generation franchise software systems by then operational in other countries such as the USA and Europe, Abcom once again achieved success when our later franchise software system "eProphet" was chosen.
eProphet provided the ideal franchise software platform for McDonald's Australia to standardize its Back Office franchise software systems across every one of the 700+ restaurants across the country - both company and franchisee-owned.
By the time that Abcom had commenced its design work on eProphet - the company was well aware of the need for similar franchise software systems in other QSR franchise chains, and as such from its conception the new franchise software systems were engineered to allow easy implementation into all significant QSR franchise groups, and as Abcom grows it is ideally poised to extend its customer base into international markets.
Abcom is fortunate to have a highly experienced and loyal staff. We have an ideal mix of people with advanced computing knowledge and QSR franchise business management training and experience built over many decades of computing and quick service restaurant management experience. Our policy is to employ hospitality and retail industry experienced and trained people in our development, support and training areas, thereby providing sound knowledge of store procedures and methods.
Abcom today operates Australia-wide and internationally. Our Head Office and development centre is based on the Gold Coast, Queensland, Australia and we have important branch offices located in Sydney & Melbourne that facilitate localized sales and support functions throughout Australia.
International sales and support is currently handled from our head office with local contacts appointed where appropriate.
Abcom strategically works with franchise industry partners who will enhance solutions for our franchisee clients:
Abcom has affiliations with and endorses the following partners:
Abcom employs Microsoft Certified Professionals:
Abcom uses and follows the Microsoft Solutions and Microsoft Operations Frameworks:
Abcom is an approved licensee of Australian Made
We are currently looking for a senior software developer to work at our head office at Mudgeeraba on the Gold Coast.
Please refer to "seek.com.au" for details
There are currently no positions available at this time.
There are currently no positions available at this time.
We are always interested to receive applications from experienced bookkeepers to join our bookkeeping services division.
